KW Coilover Kit V3 2022+ Audi Q4 (FZ) 4WD Sportback e-Tron w/o Electronic Dampers

***ORDER CANCELLATIONS***

All order cancellations are processed during regular business hours only. Any order cancellation requests made outside of business hours will be processed during the next business day.

Any cancelled orders including orders that have not shipped will be subject to a 3.5% cancellation fee to offset order processing fees that are not refunded to BMP Tuning. Additionally, if your order has already shipped, you may incur additional fees if the shipment needs to be recalled and/or rerouted back to BMP Tuning.

Some products sold cannot be cancelled after the order has been placed due to agreements with the manufacturer, or in the case of made to order/custom items. This may be noted in the product description.

Please note: Cancellations made after hours, on the weekend, or on a holiday may not be processed for cancellation prior to the order being processed and shipped.

CTS TURBO CANCELLATIONS - CTS Turbo charges a 5% cancellation fee that we cannot waive. For CTS Turbo products, BMP Tuning will not charge the standard cancellation fee of 3.5%. However, customers will be responsible for the 5% cancellation fee that CTS TURBO charges.

***RETURNS AND EXCHANGES***

BMP Tuning will accept returns for UNUSED merchandise in original packaging within 1 YEAR from the time of purchase!
UNUSED products in ORIGINAL PACKAGING that are RETURNED WITHIN 60 DAYS of purchase are eligible for a refund to the original payment method used.
UNUSED products in ORIGINAL PACKAGING returned PAST THE 60 DAY MARK and within the 1 year return period are eligible for store credit only. After 60 days, non-stocked items will be accepted at the discretion of BMP Tuning.
UNUSED products MUST BE IN ORIGINAL PACKAGING, containing all accessories, labels, and documentation.

***TUNING SOFTWARE AND CABLES***

BMP Tuning will NOT accept returns for any tuning software or tuning cables. This includes, but is not limited to:

• ECU Tunes
• TCU Tunes
• Tuning Cables such as IE POWERlink V4 Flash Cable, APR Ultralink, Unitronic UniCONNECT+ Cable, 034Motorsport Dynamic+ Tuning Cable
• Plug and Play Tuners such as Burger Motorsports JB4, COBB AccessPort

**CUSTOMERS ARE RESPONSIBLE FOR ORIGINAL AND RETURN*** ***SHIPPING EXPENSES**

The customer is responsible for the return shipping costs/fees – original shipping fees are NON-REFUNDABLE and items shipped with FREE shipping will still be subject to actual shipping charges being NON-REFUNDABLE. BMP Tuning is not responsible for damage to items being returned to us by the shipping carrier and will contact you so that you can file a claim if an item arrives damaged.
Any returned item is subject to a fee of 15%. 
Restocking fees are WAIVED if product is exchanged for other items or choose store credit. They are also waived if incorrect product is received and the issue cannot be remedied.

KATAPULT: Katapult does not allow us to issue partial refunds. Katapult orders that are cancelled prior to fulfilment will be refunded 100% directly through Katapult. For Returns: Any Katapult purchases that require a partial refund will be given back to the customer as a store credit. No restocking fees will be deducted. However, the original shipping costs on the order will be deducted and the customer will also be responsible for the shipping costs to return item(s) to BMP Tuning.

***THERE ARE ABSOLUTELY NO RETURNS ON ANY ITEMS MARKED AS "SCRATCH & DENT", "OPEN BOX", "USED", OR OTHER "SPECIAL ORDER" ITEMS***

***PLEASE CONTACT US BY EMAIL / PHONE / MESSAGE TO***
***INITIATE A RETURN!***

***APPLICATION/FITMENT ISSUES***

If you need to return an item that does not fit your vehicle and you feel that there is an error in our listing, please contact us immediately. If we find an error on our website or on behalf of a BMP Tuning Representative, we will provide a shipping label for your return and arrange proper shipment of the correct items.
ALL PRODUCTS MUST STILL BE NEW CONDITION IN THE ORIGINAL BOXES, INCLUDING LABELING, HARDWARE, AND DOCUMENTATION.
Customers are responsible for checking the product description for applications prior to ordering anything from our site to verify that the items you have selected are appropriate for your vehicle. Items ordered that are listed correctly on our website but ordered in error WILL REQUIRE SHIPPING TO BE PAID BY THE CUSTOMER.

***DAMAGED/MISSING ITEMS IN SHIPMENT***

If you receive a package that is missing items or was damaged during shipment, please contact BMP Tuning WITHIN 10 DAYS OF DELIVERY. Please check all items as they are delivered! Be sure to keep all packing material, boxes and photos of the damage as this will be necessary to complete the damage claim with the specific courier. UPS/FED EX Typically take 8-15 business days to complete their investigation, however, this time frame could be extended depending on circumstances. Please add that in the event an item is damaged or missing, we can only replace the item and not issue a refund.

***PRICING***

While we always try to provide the most accurate product and pricing information, we are humans and can make mistakes. If we listed an incorrect price or information for any product on our site, BMP Tuning reserves the right to refuse or cancel any orders placed.
PRICING AND AVAILABILITY ARE SUBJECT TO CHANGE WITHOUT NOTICE.